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FAQ's

HOW MUCH LEAD TIME IS NEEDED FOR ORDERS?

We need at least 3 days lead to turn around all orders.  You may submit orders online up to 3 months in advance.  For special events, such as weddings - you may retain our services 1 year in advance by emailing:

orders@whiptcookies.com

CAN WE SUBMIT A RUSH ORDER?

Based on availability and the type of order, we might be able to accept a same day or next day rush order.  A "rush order" fee may apply.

DO YOU DELIVER?

We currently are not set up to offer regular delivery services, but there are rare cases in which we are able to do so.  Generally speaking, we do not deliver.  The majority of our clients come to us for pick up at our WILL CALL window.  You are able to set your appointment date and time when placing an order online.    

DO YOU SHIP?

Yes, we ship to most states with overnight delivery options available.  We pass on the shipping rates as set forth by the courier.  

WHEN IS THE BAKERY OPENED?

The Whipt Bakery in Benicia is opened daily - BY APPOINTMENT , which is made when you place your order online.

We accept "WALK-IN" guests every Wednesday 7:00 a.m. - 4:00 p.m.

This is our advertised weekly drop in called, "Whipt Wednesday".  No appointment needed during our drop in hours.

EXPRESS PICK UP:

you may "PRE-ORDER" a la carte or by the dozen for Whipt Wednesday simply go to our "SHOP - WHIPT WEDNESDAY" page, which is updated by 12:01 a.m. every Wednesday morning. 

We also accept "WALK-IN" guests every Friday from 7:00 a.m. - 4:00 p.m.

This is our advertised weekly drop in called, "Fresh Puff Friday".  No appointment needed during our drop in hours.

EXPRESS PICK UP:

you may "PRE-ORDER" a la carte or by the dozen for Fresh Puff Friday simply go to our "SHOP - FRESH PUFF FRIDAY" PAGE, which is updated by 12:01 a.m. every Friday morning.

Follow us on Instagram and Facebook.  Social media is where we advertise our "RANDOM POP UP DAYS" when we decide to hosts on the same day as announced.  

WHAT ARE YOUR EDIBLE GRAPHIC OPTIONS?

We currently offer our delicious, photo quality edible graphic toppers by the dozen on our signature cookiecakes and crunchycakes.

Upload your art - IN FINAL FORM - directly with your online order.  You may submit 1 image per dozen.  If you are experiencing any trouble with the uploader online, you may submit the image(s) via email to:

orders@whiptcookies.com

If you wish to enjoy a dynamic and varied edible graphic set, you may submit more than one image.  For every additional image you submit, a $1.00 fee will apply for graphic layout and special handling. 

To hire our graphic design team for EDITS and/or DESIGNING custom image(s) for you - please go to "SHOP - ADDED SERVICES" and select GRAPHIC DESIGN TEAM at $3.00 per image.  

You may receive a separate invoice for additional graphics to upload and/or for edit and design services.